Terms Of Purchase
Last Updated: September 3, 2026
These Terms of Purchase apply to products ordered through zirelquava.com and form part of the agreement between you and zirelquava, operated by Hongkong YeeHong Limited.
By submitting an order through our website, you confirm that you have reviewed and accepted these Terms of Purchase together with any other policies referenced on our website, including our Shipping Policy and Return Policy.
Please read these terms carefully before completing a purchase.
1. About These Terms
These Terms of Purchase govern transactions made through zirelquava.com, including matters relating to:
- Product purchases
- Pricing
- Payment
- Order processing
- Shipping
- Cancellations
- Returns
- Refunds
- Product availability
- Promotional offers
- Order-related customer service
These terms apply whenever you place an order through our online store.
2. Placing an Order
When purchasing from zirelquava, you are responsible for providing complete and accurate information during checkout.
This may include:
- Your full name
- Billing information
- Shipping address
- Email address
- Telephone number
- Selected products and variants
- Payment information
Before submitting an order, please carefully check your selections and delivery details.
Once an order is placed, we may begin processing it shortly afterward, which can limit our ability to make changes.
3. Order Confirmation
After an order has been submitted successfully, you may receive an electronic confirmation at the email address provided during checkout.
An order confirmation acknowledges that we have received your order request.
It does not necessarily mean that the order has been fully processed, shipped, or accepted for fulfillment.
We reserve the right to review an order before completing the transaction.
4. Order Acceptance
We may decline, cancel, or limit an order where reasonably necessary.
This may occur in circumstances including:
- A product becoming unavailable
- Incorrect pricing or product information
- Suspected fraudulent or unauthorized activity
- Payment authorization failure
- Quantity or inventory limitations
- Shipping restrictions
- Errors affecting the order
- Unusual purchasing activity
- Technical problems with the website or checkout process
If an order is cancelled after payment has already been collected, any applicable amount will be returned using the original payment method.
5. Product Availability
Products displayed on zirelquava.com are offered subject to availability.
Inventory can change without prior notice.
Adding a product to your cart does not reserve the product or guarantee that it will remain available until checkout is successfully completed.
If an item becomes unavailable after you place an order, we may contact you regarding the situation and provide an appropriate resolution.
6. Product Information
We aim to present product information as clearly and accurately as reasonably possible.
Product pages may include information such as:
- Product photographs
- Colors
- Measurements
- Features
- Materials
- Intended uses
- Available options
- Package contents
However, minor differences may occur between the product shown online and the item received.
For example, color appearance may vary because of:
- Screen settings
- Photography
- Lighting
- Manufacturing batches
- Material variations
Minor differences in texture, pattern placement, finish, or dimensions may also occur where appropriate to the product.
Such reasonable variations do not automatically mean that a product is defective.
7. Product Dimensions
Where dimensions are provided, customers should review them carefully before placing an order.
Measurements may be approximate and may be subject to small manufacturing tolerances.
For products intended to fit a particular location, door, cabinet, wall, shelf, surface, or other space, you are responsible for checking compatibility before purchase.
If you are uncertain about a product specification, please contact us before ordering.
8. Prices
Product prices are displayed on zirelquava.com in the currency indicated on the website or during checkout.
Prices may change from time to time without prior notice.
However, changes made after an order has been successfully completed will generally not affect the price already confirmed for that order unless an obvious pricing error occurred.
Shipping fees, taxes, customs charges, or other applicable costs may be charged separately where relevant.
9. Pricing Errors
Although we make reasonable efforts to display accurate prices, mistakes can occasionally occur.
If a product is listed at an incorrect price because of a technical, administrative, or typographical error, we reserve the right to correct the information.
Where an affected order has already been submitted, we may contact you regarding the pricing issue and, where appropriate, cancel the order and refund the applicable payment.
10. Payment
Orders must be paid using one of the payment methods made available during checkout.
By submitting payment information, you confirm that:
- You are authorized to use the selected payment method
- The information supplied is accurate
- Sufficient funds or credit are available to complete the transaction
Payment options may vary depending on location and availability.
We do not guarantee that every payment method will always be available.
11. Payment Authorization
Payment transactions may be processed by third-party payment providers.
Your bank, card issuer, or payment provider may perform additional verification before approving a transaction.
If authorization is refused or cannot be completed, we may be unable to process the order.
We are not responsible for delays caused by verification procedures controlled by your financial institution or payment provider.
12. Fraud Prevention
To protect our store and customers, certain transactions may be reviewed for security purposes.
We may request additional information where reasonably necessary to verify:
- Customer identity
- Billing information
- Shipping information
- Payment authorization
An order may be delayed or cancelled if required verification cannot be completed.
13. Shipping Charges
Shipping costs are shown during checkout or described in our Shipping Policy.
Our current standard shipping fee is generally:
USD $5.99 per order
unless another shipping rate or promotional arrangement is specifically shown at checkout.
Please review our Shipping Policy for additional information regarding processing times, delivery estimates, tracking, and shipping conditions.
14. Order Processing
Most orders are prepared for shipment within up to 3 business days.
Processing time may include:
- Order verification
- Product preparation
- Packaging
- Fulfillment handling
- Transfer to the delivery carrier
Orders submitted on weekends or public holidays may begin processing on the next available business day.
Order processing time is separate from delivery time.
15. Estimated Delivery
After shipment, standard delivery generally takes approximately:
10โ20 business days
Delivery times are estimates rather than guaranteed arrival dates.
Transit may be affected by circumstances including:
- Customs processing
- Carrier delays
- Local delivery conditions
- Weather
- Public holidays
- Peak shopping periods
- Transportation disruptions
- International shipping conditions
Please refer to our Shipping Policy for complete delivery information.
16. Customs, Duties & Import Charges
International purchases may be subject to taxes, import duties, customs charges, or other fees imposed by authorities in the destination country or region.
Unless expressly stated otherwise during checkout, such charges are not included in the listed product price or standard shipping fee.
Where applicable, responsibility for these charges rests with the recipient or customer.
17. Shipping Information
You are responsible for ensuring that your shipping address is complete and accurate.
Please check all delivery details carefully before submitting your order.
Incorrect or incomplete information may result in:
- Shipping delays
- Failed delivery attempts
- Returned packages
- Additional delivery costs
- Inability to complete delivery
Contact us promptly if you identify an address error after placing an order.
We cannot guarantee that address changes can be made once fulfillment has begun.
18. Changes to an Order
If you would like to change an order after it has been submitted, contact:
as soon as possible.
We will review your request where possible.
However, order changes are not guaranteed once:
- Processing has begun
- Products have been packed
- Fulfillment has been completed
- The shipment has been transferred to a carrier
19. Order Cancellations
If you wish to cancel a purchase, please contact our customer support team as soon as possible.
Because orders may enter fulfillment shortly after being submitted, cancellation cannot always be guaranteed.
If an order has already been shipped, the applicable terms of our Return Policy will apply.
20. Multiple Shipments
Items contained in the same order may occasionally be shipped in separate packages.
This may happen because of:
- Different fulfillment locations
- Product availability
- Carrier requirements
- Package size
- Operational considerations
Separate packages may arrive on different dates and may have different tracking numbers.
21. Returns
Purchases made through zirelquava.com are generally treated as final sale, except where an eligible item arrives damaged, defective, incorrect, or otherwise qualifies under our Return Policy.
We do not generally accept returns solely because:
- You changed your mind
- You no longer need the product
- You selected the wrong size or variation
- The item does not match a personal preference
- You ordered an incorrect quantity
Please carefully review product information before purchasing.
22. Damaged, Defective or Incorrect Items
If a product arrives damaged, defective, or different from the item ordered, please contact us within 7 days of delivery.
Send your request to:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging when relevant
- Any other information reasonably requested for review
Eligible claims will be handled according to our Return Policy.
23. Refunds
Where a refund is approved, it will generally be issued to the same payment method originally used for the purchase.
After we process a refund, the time required for the funds to appear in your account depends on your:
- Bank
- Card issuer
- Payment processor
- Financial institution
These external processing times are outside our direct control.
24. Promotional Offers
From time to time, zirelquava may offer:
- Discounts
- Promotional pricing
- Coupon codes
- Bundle offers
- Limited-time promotions
- Free or reduced shipping campaigns
Individual promotions may be subject to separate conditions.
Unless specifically stated otherwise, promotional offers:
- May not be combined
- May apply only during a specified period
- May apply only to selected products
- May be limited by quantity
- May be withdrawn or modified where reasonably necessary
Promotional discounts generally cannot be applied retroactively to orders completed before the promotion began.
25. Discount Codes
Where a promotional code is available, it must normally be entered during checkout before payment is completed.
Customers are responsible for checking that the discount has been applied successfully before submitting the order.
A discount code generally cannot be added after the order has been completed unless we expressly agree otherwise.
26. Personal Use
Products purchased through our website are generally intended for personal household use unless otherwise stated.
We may restrict unusually large quantities or purchasing behavior that reasonably appears to be intended for unauthorized resale, commercial redistribution, or other purposes inconsistent with ordinary retail purchasing.
27. Product Use
Customers are responsible for using purchased products appropriately and according to:
- Product descriptions
- Supplied instructions
- Safety information
- Intended use
- Applicable installation guidance
Where a product requires installation, mounting, assembly, or compatibility with a particular surface or space, customers should review the applicable requirements before use.
Improper use or installation may affect product performance.
28. Website Errors
Occasionally, information on our website may contain:
- Typographical errors
- Incorrect descriptions
- Pricing mistakes
- Availability errors
- Technical inaccuracies
- Promotional mistakes
We may correct these errors when identified.
Where an error materially affects an existing order, we may contact the customer and take reasonable steps to resolve the matter.
29. Changes to Products
Product packaging, minor design details, colors, finishes, or specifications may occasionally be updated by manufacturers.
Where such changes do not materially alter the product's primary function, the delivered item may differ slightly from earlier photographs or descriptions.
We aim to update product information when appropriate.
30. Customer Responsibility
Before purchasing, customers should make reasonable efforts to review:
- Product descriptions
- Dimensions
- Available variations
- Product photographs
- Installation requirements
- Shipping information
- Return conditions
- Relevant store policies
If additional clarification is needed, please contact our support team before placing an order.
31. Related Store Policies
These Terms of Purchase should be read together with the other policies available through zirelquava.com, including our:
- Shipping Policy
- Return Policy
- Privacy Policy
- Terms of Use
Where applicable, those policies form part of the conditions associated with purchasing and using our website.
32. Updates to These Terms
We may revise these Terms of Purchase from time to time to reflect changes in our operations, website, products, payment methods, or commercial practices.
The most current version will be displayed on zirelquava.com together with the applicable "Last Updated" date.
Purchases are generally governed by the terms applicable when the relevant order was placed.
Contact Us
If you have questions regarding an order, payment, product purchase, cancellation, delivery, refund, or these Terms of Purchase, please contact us:
Store Name: zirelquava
Website: zirelquava.com
Email: support@zirelquava.com
Phone: (719) 674-0459
Company: Hongkong YeeHong Limited
Business Address:
ROOM 204C, 2/F.,
SHIU FAT INDUSTRIAL BUILDING,
139-141 WAI YIP STREET,
KWUN TONG,
HONG KONG
When contacting us regarding an existing purchase, please include your order number and the email address used to place the order whenever possible.
zirelquava โ Thoughtful Essentials for Better Everyday Living.