Shipping policy
Last Updated: September 3, 2026
Thank you for shopping with zirelquava.
We aim to make the delivery process clear and straightforward. This Shipping Policy explains how orders placed through zirelquava.com are processed, shipped, tracked, and delivered.
Please review the information below before completing your purchase.
1. Order Processing
After an order is successfully submitted, our team begins preparing it for shipment.
Most orders are processed within up to 3 business days.
During this period, we may:
- Confirm the order information
- Prepare the purchased products
- Complete packing procedures
- Arrange shipment with the applicable delivery carrier
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
Processing time is separate from the estimated delivery time.
2. Estimated Delivery Time
Once your order has been processed and handed over to the shipping provider, standard delivery generally takes approximately:
10โ20 business days
Delivery estimates are calculated from the date the package is shipped rather than the date the order is placed.
Actual transit times may vary depending on destination, carrier operations, customs procedures, local delivery conditions, seasonal demand, or other circumstances outside our direct control.
3. Shipping Fee
We currently charge a standard flat shipping fee of:
USD $5.99 per order
The applicable shipping charge will be displayed during checkout before your purchase is completed.
Unless otherwise stated on the website or during a promotional event, the shipping rate shown at checkout will apply to your order.
4. Order Tracking
When tracking information becomes available, it may be sent to the email address provided during checkout.
Please allow some time after shipment for tracking data to appear in the carrier's system.
Tracking updates may occasionally take longer to refresh while a package:
- Moves between shipping facilities
- Transfers between international carriers
- Passes through customs
- Enters the destination country's local delivery network
A temporary lack of tracking updates does not necessarily mean the package has stopped moving.
Customers may also use an available package-tracking service such as 17TRACK when compatible tracking information has been provided.
5. Shipping Destinations
zirelquava serves customers in eligible shipping regions made available through our checkout system.
Available destinations may vary depending on product availability, carrier restrictions, transportation conditions, or other operational considerations.
If your address cannot be serviced, checkout may prevent the order from being completed or our customer service team may contact you for further information.
6. International Deliveries
International shipments may pass through customs or other import-processing procedures before final delivery.
These procedures can occasionally extend the estimated transit time.
Depending on the destination country or region, customs authorities may require additional information before releasing a shipment.
Customs processing is managed by the relevant local authorities and is outside the direct control of zirelquava.
7. Customs Duties, Taxes & Import Charges
Depending on your destination, an order may be subject to customs duties, import taxes, handling charges, or other fees imposed by local authorities.
Unless specifically stated otherwise during checkout, these charges are not included in the product price or standard shipping fee.
Any applicable customs or import charges are determined by the destination country's regulations.
Customers are responsible for understanding any import requirements that may apply in their location.
8. Possible Shipping Delays
Although we aim to have orders delivered within the estimated timeframe, shipping delays can occasionally occur.
Possible causes include:
- High seasonal shipping volume
- Public holidays
- Severe weather
- Customs inspections
- International transportation disruptions
- Carrier delays
- Local postal service conditions
- Incorrect or incomplete delivery information
- Events beyond reasonable operational control
Estimated delivery dates are provided as guidance and are not guaranteed delivery dates.
If your shipment appears significantly delayed, please contact our customer service team so that we can review the available tracking information.
9. Correct Shipping Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Before completing checkout, please confirm:
- Recipient name
- Street address
- Apartment, suite, or unit number where applicable
- City
- State or province
- Postal or ZIP code
- Country
- Contact information
Incorrect or incomplete information may cause delays, failed delivery attempts, or packages being returned.
10. Address Changes
If you notice an error in your shipping address after submitting an order, contact us as soon as possible at:
We will review your request and attempt to assist where possible.
However, once an order has entered processing or has already been transferred to a shipping carrier, we cannot guarantee that the delivery address can be changed.
For this reason, we strongly recommend checking all address details before completing checkout.
11. Packages Returned Due to Address Issues
If a package is returned because the shipping address supplied by the customer was incorrect, incomplete, or undeliverable, additional arrangements may be required.
Depending on the circumstances, additional shipping charges may apply if reshipment is requested.
Please contact our customer support team if tracking information indicates that your package is being returned.
12. Multiple Packages
In some cases, products from the same order may be shipped separately.
This can occur because of:
- Product availability
- Different fulfillment locations
- Package-size requirements
- Carrier arrangements
If your order is divided into multiple shipments, packages may arrive on different dates and may have separate tracking numbers.
Receiving one package does not necessarily mean the remaining products are missing.
13. Delivery Attempts
The local delivery provider may make one or more delivery attempts depending on its procedures.
If nobody is available to receive the package, the carrier may:
- Leave the shipment in a suitable location
- Attempt redelivery
- Leave delivery instructions
- Hold the package at a local facility or collection point
- Return the package if it remains unclaimed
Customers are responsible for monitoring tracking information and following carrier instructions when necessary.
14. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend first:
- Checking around the delivery location.
- Asking household members or neighbors whether they accepted the package.
- Checking mailrooms, reception areas, parcel lockers, porches, or other secure delivery locations.
- Reviewing any delivery notice from the carrier.
- Contacting the local carrier for additional delivery information.
If the package still cannot be located, contact us at support@zirelquava.com with your order number and tracking details.
We will review the available shipment information and assist where reasonably possible.
15. Lost Packages
If tracking information suggests that a shipment may have been lost during transportation, please contact our customer support team.
We may need to review the tracking history or obtain additional information before determining the appropriate next step.
A package is not automatically considered lost simply because tracking has not been updated for several days, particularly during international transit or customs processing.
16. Damaged Packages
If your shipment arrives with visible damage, please inspect the contents as soon as possible.
If the product itself is damaged, defective, or otherwise affected by the condition of the shipment, contact us within the period specified in our Return Policy.
When reporting shipping damage, please provide:
- Your order number
- Photographs of the product
- Photographs of the shipping package
- A clear description of the issue
- Images of the shipping label where relevant
Please keep the product and packaging until our customer service team has reviewed your request.
17. Order Changes or Cancellations
Orders begin processing shortly after they are placed.
If you would like to request a cancellation or modification, please contact us promptly at:
We will attempt to accommodate the request where possible.
However, we cannot guarantee changes or cancellations after an order has entered fulfillment or has already been shipped.
18. Holidays & Peak Shopping Periods
Processing and delivery may take longer during periods of unusually high demand, including:
- Major holidays
- Promotional events
- Seasonal sales
- Black Friday and Cyber Monday periods
- Carrier peak seasons
We recommend allowing additional delivery time when ordering during these periods.
19. Delivery Time Disclaimer
All processing and shipping timeframes provided on zirelquava.com are estimates.
While we work with shipping partners to have orders delivered within the expected timeframe, zirelquava cannot guarantee an exact arrival date when delays are caused by carriers, customs authorities, weather conditions, transportation interruptions, or other circumstances outside our reasonable control.
Contact Us About Shipping
If you have questions about processing, tracking, delivery, or your shipment, please contact our customer service team.
Store: zirelquava
Website: zirelquava.com
Email: support@zirelquava.com
Phone: (719) 674-0459
Company: Hongkong YeeHong Limited
Business Address:
ROOM 204C, 2/F.,
SHIU FAT INDUSTRIAL BUILDING,
139-141 WAI YIP STREET,
KWUN TONG,
HONG KONG
When contacting us about an existing shipment, please include your order number and tracking number, if available, so that we can review your inquiry more efficiently.
zirelquava โ Thoughtful Essentials for Better Everyday Living.